Support

Email: hello@hudsonly.com. This is the single address for everything — bugs, orders, payments, safety reports and account questions. Postal address and operator details are on our Impressum.

What to include

The more of this you send, the faster we can fix it:

• the email address on your account (write from it if you can — it lets us verify you);
• what happened, and what you expected to happen instead;
• when it happened, and whether it happens every time;
• your device and OS (for example iPhone 13, iOS 18) and the app version;
• for anything about an order: the order number and the email your receipt went to;
• a screenshot or screen recording, if you have one.

Never send us your password. We will never ask you for it, and we cannot read it.

Safety and urgent reports

If you are reporting harassment, someone who appears to be underage, or anything illegal, put "Safety" in the subject line and we will prioritise it ahead of the queue. If someone is in immediate danger, contact your local emergency services first — 112 across the EU.

We answer support email within 5 business days. Safety reports are triaged first. Account deletion requests sent by email are confirmed and actioned within 30 days — see Delete your account for the full timeline, including the 30-day window in which signing back in cancels the deletion.

How do the QR cards work?

You build a private profile in the app, and the app creates cards for you — each one a unique QR code and link. Hand a card to someone you meet. When they scan it, they see the profile you chose to share and can start a private chat with you in their browser: no app, no account, nothing to install on their side. You get a notification the moment one of your cards is scanned.

Each card is designed to connect you with one person. Once a card has been scanned and a connection started, that card is used up and cannot start a new connection with someone else. Keep unused cards to yourself and hand them out one at a time — anyone holding a card can scan it.

Do I have to buy anything?

No. The app, your profile, creating and sharing cards, and chatting are all free. Printed cards are the only paid product and they are entirely optional — you can show a card's QR code from your screen instead. See Pricing for the full breakdown.

How do I block or report someone?

In a chat, open Options and choose Block or Report. Blocking ends the conversation immediately — they cannot message you again, and only you can lift the block. Reporting blocks the chat and sends it to our team for review.

Someone who has scanned one of your cards can also report the profile straight from the scan page, without an account, using the "Report this profile" link. Reports can be filed as spam, fake profile, inappropriate content, harassment, underage, or something else, with an optional note.

We review reported content and may remove it, suspend or ban the account. If you would rather not use the in-app flow, email hello@hudsonly.com with a screenshot and, if you have it, the card link involved.

How do I delete my account?

In the app: Settings → Delete account. If you can no longer sign in, email us from the address on your account with the subject "Delete my account". Full details, including exactly what is deleted and what is kept, are on Delete your account.

Where is my order?

Printed cards are made to order by our print partner (Gelato) and posted to the address you gave at checkout. Delivery times are shown before you pay. If an order has not arrived within 30 days, email us and we will resend it or refund you in full. If your cards arrive damaged, defective or materially different from what you ordered, send us a photo and we will arrange a replacement or a refund.

A question about a payment

Payments are handled by Stripe; we never see or store your card number. Send us the order number and the date, and we will look it up. Prices, order limits and the refund position are on Pricing and in our Terms of Service.

I forgot my password / cannot sign in

Use the "Forgot password" link on the sign-in screen. If you signed up with Google or Apple, use that same button to sign back in. Still stuck? Email us from the address on your account.

A question about my data

What we collect, who processes it and how to exercise your GDPR rights is set out in our privacy policy. Data-protection requests go to privacy@hudsonly.com.

• Privacy policy
• Terms of Service
• Impressum
• Pricing
• Delete your account